The Secret to Success begins with being a locally owned, led and managed since 1954. Bishop Business is driven by a different set of values than our big national competitors. We’re not beholden to stockholders or driven exclusively by the numbers. If we were, we could never deliver on the superior quality of service our customers expect.
TL;DR
Bishop Business believes its people are the foundation of its customer experience. The company’s CARE values—Confidence, Appreciation, Relationship and Empathy—guide how employees work with customers, colleagues and suppliers. Long employee tenure, ongoing technical training and a culture focused on relationships help Bishop Business deliver knowledgeable, dependable service and keep customers’ workplaces working better.
Our experienced employees are major drivers of our success. Bishop Business has a team of unmatched service professionals with an average tenure of 15 to 20 years. Together, they manage more than 10,000 machines for customers that range from the mom and pop shops to major hospitals to school districts and nationwide organizations with locations all over the country. Their expertise is why our customers find such great value in working with Bishop Business.
Our People Living Our Values Make the Difference
It’s not enough to say that our people make the difference. When you work with Bishop Business, you see how our people living our values make a true difference in the service you experience with us. At Bishop, we live by our CARE values:
- Confidence: Experienced, trained employees can approach customer problems with the knowledge and preparation needed to solve them effectively.
- Appreciation: Customers, coworkers and suppliers are treated as valued partners—not transactions.
- Relationship: Bishop Business focuses on long-term partnerships and understanding how each customer works.
- Empathy: Employees are encouraged to view problems from the customer’s perspective and understand how disruptions affect the workplace.
How do we know that this approach works? Our average employee tenure of 15 to 20 years is certainly an indicator. So are the results of our annual Gallup Q12 surveys that anonymously ask employees how we’re doing. In its 2022 Gallup Q12 employee survey, Bishop Business reported scoring in the top 85th percentile for employee engagement.
Hire for Vision, Train for Mission
At Bishop, we have engaged employees doing great work for you. We say that we hire for vision and train for mission. We look for new team members who want to wow their customers time and time again (our vision). This is the part that’s difficult to train. Once we find the right hire, we train them on how they can find better ways for our customers to do great work (our mission).
What this means for you is that you will work with experts who are trained and certified to sell and service every type of machine. It takes an average of two weeks of training for a single technician to become certified on a single machine. It’s an investment, but we never shortchange on training because it empowers our team members to fix your issue the right way the first time.
Experience You Can Put to Work
15–20 years
Historical average tenure of Bishop service professionals.*
10,000+ machines
Equipment managed for organizations ranging from local businesses to major institutions.*
Manufacturer-certified technicians
Ongoing technical training supports knowledgeable service.
Since 1954
Decades of workplace technology experience.
When It’s Tough for Some of Us, It’s Tough for All of Us
Taking care of our employees and their families is more important than our bottom line. When things get tough for some of us, they get tough for all of us. During the COVID-19 pandemic, Bishop Business chose to retain its workforce rather than furlough employees. That decision reflected the company’s commitment to its people and helped preserve years of technical knowledge and customer relationships as business activity recovered.
Fast forward to today, and we’re ahead of the competition because we kept our talented, highly trained team. We’re ramped up and ready to serve you! Our commitment to our employees and their families has created the best team in the business, which is the main driver of our success.
Experience the Bishop Difference
Great technology matters. The people standing behind it matter just as much.
Bishop Business combines experienced employees, ongoing technical training and a customer-first culture to support copiers and printers, managed print services and enterprise content management solutions.
Your Workplace Working Better. Since 1954.
Frequently Asked Questions About Bishop Business Values and Culture
What are the Bishop Business CARE values?
Bishop Business’s CARE values are Confidence, Appreciation, Relationship and Empathy. They guide how employees interact with customers, coworkers and suppliers.
Why does Bishop Business emphasize employee experience?
Experienced employees develop stronger product knowledge, customer familiarity and technical expertise. The article states that Bishop Business service professionals have historically averaged 15 to 20 years of tenure.
How does Bishop Business train its service technicians?
Bishop Business invests in manufacturer and equipment-specific training so technicians can become certified on the machines they support. The article notes that certification on a single machine can require approximately two weeks of training.
How do Bishop Business values affect customers?
The CARE values emphasize hard work, gratitude, meaningful relationships and empathy. The goal is to create a customer experience based on long-term relationships rather than one-time transactions.
What is Bishop Business’s mission?
Bishop Business says its mission is to find better ways for customers to do great work by continuously evaluating digital and print-management processes that improve business performance or better fit customer needs.
Is Bishop Business locally owned?
Yes. Bishop Business currently describes itself as locally owned, led and managed since 1954.